General sales conditions

Booking policy
In accordance with article L.121-21-8 12° of the French consumer code, you are not eligible to exercise your right of cancellation as written in article L. 121-21.
Details about how to cancel and/or change your booking are provided in these terms and conditions.
The prices are service included, but do not include the city tax of 2 euros from 18 years old.

Bookings are only considered firm if accompanied by a deposit equivalent to 40% of the total amount (excluding extras). Deposits can only be deducted at the end of the agreement provided the latter has been fully respected. In case of early departure or postponed arrival, the amount of the initial stay will be charged.

The deposit is payable by credit card, check or transfer to the account :
CIC MORZINE - IBAN : FR76 1009 6182 3000 0232 8030 127 - BIC : CMCIFRPP

Cancellation policy special "COVID-19" for all boookings for the summer season 2020
In the context of the “COVID-19” pandemic, we offer cancellation free of charge 28 days or 4 weeks before arrival and we require a credit card as a guarantee valid on the date of stay when booking. (16-digit number + expiration date + security code for a Visa, Eurocard or Mastercard).
The card is not charged upon confirmation of the reservation, but is charged at D-27 for the equivalent 40% as a deposit. The balance is payable locally upon departure.
These more flexible conditions allow you / us greater adaptability for last-minute decision-making

If cancelled less than 28 days before check-in, the deposit is non-refundable. 
If cancelled on arrival day or in the event of a no-show, 100% of the booking is charged and non-refundable.
 

Cancellation policy for all other bookings from october, 1st, 2020
If cancelled less than 42 days before check-in, 40% of the booking amount is charged and non-refundable.
If cancelled on arrival day or in the event of a no-show, 100% of the booking amount is charged and non-refundable.

Arrival and departure
The rooms are available from 3pm and must be vacated for 11am on the day of your departure.
For arrivals after 10pm, please contact us before 8pm at the latest to get the access code for the hotel and your room number.

Domestic animals
We accept domestic animals in the hotel except in the restaurant, by the pools and in the wellness center.
The extra cost per day is 10 euros without food.

Dispute
In the event of a dispute between the trader and the consumer, the latter shall endeavour to find an amicable solution. In the absence of an amicable agreement, the consumer has the possibility to refer the matter to the consumer mediator of the professional, namely the Association des Médiateurs Européens (AME CONSO), free of charge within one year of the written complaint addressed to the trader.

The referral of the mediator of the consumption must be carried out :
> by completing the form provided for this purpose on the website of the AME CONSO:
www.mediationconso-ame.com
> or by letter addressed to AME CONSO, 11 Place Dauphine - 75001 PARIS - FRANCE.

Consumers can also use the available online dispute resolution platform (RLL) using the link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&Ing=fr